wpe7.jpg (7892 bytes)

Application Generation Environment

AGE™

Tutorial - Answer

We start by creating a new application.  This clears the Work Area and begins the process of creating a new application.
 
Select either the New File Icon or the New menu choice from the File Menu.  You will see a blank work ware ready for construction of a new application.
 
Once you have selected a New application your screen will look something like this (for help on anything you see on the screen, click on the item in the illustration below and you will be linked to the help file section for that item:
 


 


 


Now click on the Answer Icon from the Insert Tool Bar (it's the button which looks like the picture on the left) or pull down the Insert Menu and select the Answer Point choice.
 
Once you have done that the Answer Point Dialog will appear.  It will look like the following illustration:
 


 


 


The large black area with the buttons on the bottom is the WaveEdit™ Control.  It allows you to create a voice file Greeting which will be played when the telephone is answered.  Your greeting might be "Welcome to the Ritz." or "Hello, you have reached Doctor Larson's office".
 
To create your greeting click on the "New" button.
 
Once you have selected New the new file dialog comes up and asks you to name your file.
 
This is probably a good spot to say a word about directory structures.  The place you store your application and the application voice files must be the same everywhere you work on the application or where you actually run the application (the Production IVR).  We suggest creating a General directory for your applications like C:\AGE Applications and a sub directory for each application, such as Applicatoin1.
 
So, when you create your greeting, you will create two new directories (by clicking on the folder with the star "*" on it) the first one is c:\AGE Applications and the second under that would be Sample App.  So, your voice file is stored in a file in directory: c:\AGE Applications\Sample App.  Let's call the greeting something simple like "Hello".
 


 

The next dialog box you'll see after giving your greeting a name is the record type selector.  The RAGE IVR hardware only supports 11Khz and 8Khz recording.  The default on this dialog is 11Khz which will be fine for our sample program.  The Recording selector box is shown on the left.


 


Once you have clicked OK on the Wave Format dialog, you'll note that the "Record" button is black on the Wave Edit control.  Clicking on this button will start the recording process.  Say your greeting into the microphone you have connected to your computer.  Something like "Hello, you've reached the RITZ restaurant".  When you are finished recording click the Stop button.
 
The resulting voice wave form is displayed in the Wave Edit control.  You can edit this recording using the edit functions of the Wave Edit control.  One thing you might want to do is to remove some of the "Dead Air" or blank recording from the recording you've just made.  For more information on how to do this see the help topic on the WaveEdit control.  When you are finished the Answer Dialog looks something like this:
 
 


 


 


Construction of the Answer point is now complete.  To finish placing the Answer Point on the Work Area click on the OK button.  The Answer dialog will go away and the cursor will change to a cross hair locater.  Put the cursor at the location you would like to place the answer point (try the top center of the Work Area)  and click the right mouse button.  The Result on the AGE application will look something like the following:
 


 


 


When the application you have just created is run on the IVR using RAGE it will now, when the phone rings, answer the phone and play the greeting you recorded.  The next step in our sample application will be to ask the caller what they want to do.  To proceed to this step click HERE.