Application Generation Environment
AGE™
Tutorial - Leave Message
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The Application is now able to answer the phone, ask the caller what
they want and provide some basic information to the caller. The next
thing we want to add is the ability for callers to leave a message
requesting a reservation. The way AGE/RAGE handles recording messages
is with a Record Point. The Record Point is going to play a prompt,
typically one that asks the caller to begin recording at the tone and
hang up or press any key to end the recording. After the Record Point
plays the prompt it plays a tone (a short beep) to let the caller know
it is ready to record. The Record Point stops recording when the caller
hang's up or presses any key. When AGE stores the recording is saves it as a windows WAV file in the directory you designate. If you specify no file information it stores the recording in a directory called "C:\IVR_Recordings" in a file named <Date Time>_<IVR Port Number>. The Time is in the form MMDDYYYY_HHMMSS. The IVR Port Number is the line on the Dialogic Card. So, the default file name for a call that comes in on September 11, 2000 at 8:48 AM EDT on the second phone line would be 09112001_084800_2.WAV. You may also specify a file name and
directory for storing the recordings. PLEASE remember that you probably
have more than one telephone call recording at once so, if you specify a
file name, you should build one that is unique for each phone call.
Date, Time and Port will always be unique. You could also build a
unique file name through some set of strings and numbers. |
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begin construction of the Record Point click on the Record Insert button
from the Insert Toolbar (shown at left). Alternatively, you may select
the Record Point choice from the Insert Menu.Once you have either clicked the Button or made the menu selection the following dialog box comes up. |
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A full explanation of all of the fields and buttons on this Dialog are found in the Record Point topic for our application we will only need concern ourselfs with the Name field and the Prompt button. All points within AGE are identified by unique names. For this sample we will use the name "Record Reservation". To create a prompt for the recording Click the Prompt button and record a voice segment which says something like: "To request a reservation please leave your name, phone number, the number in your party and the time you would like your reservation at the tone. To end your recording press any button your phone or hangup." You may wish to leave a second or two at the end of the prompt in silence to allow a brief pause before the start recording beep occurs. Call your prompt "Reservation". After you are done the Record Point Dialog will look something like this: |
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To complete inserting the Record Point click on the "OK" button. The cursor will change to a cross hair. Put the cursor at the location you wish to insert the Record Point (a good spot would be To the Right of the Number 3 cleat on the Menu Point and half inch below the Menu Point) and click on the right mouse button. The application will look something like the following illustration when you are done. |
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The next step is to hang up the phone when the callers are finished. To continue on to the next topic click HERE. |