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Application Generation Environment

AGE™

Tutorial - Disconnect

The sample application is very nearly complete.  The only thing left to do is hang up the phone.  The last step in any call flow is to hang up the phone.  In fact, the default operation of AGE/RAGE is to disconnect when there is not a Connection from the current Call Point to a following Call Point.

In this topic we will add a Disconnect Point and connect all of the points to gather into a Call Flow.

In this topic we will add a Disconnect Point and connect all of the points to gather into a Call Flow.

The Disconnect Point is very simple.  It simply plays a prompt (something like "Goodby") and hangs up.
 


 

To begin construction of the Disconnect Point click on the Disconnect Insert button from the Insert Toolbar (shown at left).   Alternatively, you may select the Disconnect Point choice from the Insert Menu.

Once you have either clicked the Button or made the menu selection the following dialog box comes up.


 


 


A full explanation of the Disconnect Point Dialog is found in the Disconnect Point topic.  For the purposes of this sample application we will name the Point "Disconnect" and record a Voice Segment which says "Thank you for Calling, Good By".

When you have finished the Disconnect Point Dialog should look like this:


 


 


To complete inserting the Disconnect Point click on the "OK" button.  The cursor will change to a cross hair.  Put the cursor at the location you wish to insert the Disconnect  Point (a good spot would be right under the Hours point about a half inch down) and click on the right mouse button.  The application will look something like the following illustration when you are done (NOTE: You may have to scroll the view to get more empty Work Area.  Use the scroll bar's on the right and bottom of the Work Area to do this).
 


 


 


The final thing we need to do to complete the application is to connect the Cleat's to the points.  To do this Click and Hold on the Cleat you want to draw a line from and drag your mouse cursor down to the Point you wish to connect to.  Start by connecting the number One cleat on Menu 1 to the Directions Play Point.  This tells Menu1 that when the caller presses 1 the next point executed should be the Directions Play Point.

Similarly you will want to connect the number 2 cleat to the Hours Play Point and the number 3 cleat to the Record Reservation Point.

Finally, connect the OK cleat on each of the Directions, Hours and Record Reservation points to the Disconnect Point.  When you are done the work area will look something like this:

 


 


 


Note that the lines connecting the Cleats to the Points overlap and are somewhat messy.  Each line has four points which may be moved to clean up the appearance of the lines.  These points have small squares on them.  Right clicking and dragging on a square allows you to move a line segment to a different spot (For more information on this see the Connections topic).

After you have cleaned up the lines the application will look more like this:
 


 


 


The Application is now Complete!  If you wish, you could load it onto an IVR equipped with RAGE and it is ready to start answering calls!  There is one more thing that ComTek recommends before you put it up.  That is to Test the app.  The way to test without putting it onto an IVR is to run the application simulator.  To proceed to the final step of the sample application click HERE.