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Digital
Voice Logging Systems
 ComTek’s Digital Voice
Logging Systems are the most scalable and open systems provided within the
industry. With MORE than 50,000
hours of hard disk voice storage available, ComTek’s Digital Voice Logging
systems are unparalleled in the industry. Scaleable
from one to thousands of recording stations, ComTek’s logging systems provide
open voice storage, using the industry standard WAV format.
Three Target Tasks - Three Systems
Voice logging is required in a large variety of environments.
We’ve narrowed the tasks typically addressed in Call Centers and
Trading Floors to three and built systems to address those environments:
-
Voice Verification Recorder
–VVR - Occasional recording for a large number of people
– This type of task may require access to the recording hardware for a
small percentage of the users at any one time, but, require potential access
for all users. For this type of
task we provide the Voice Verification Recorder
- Total Call Recorder – TCR
- Continuous recording for any all users – This
type of task requires simultaneous recording of all users at the same time.
Users may be on different phone systems, on an inbound or outbound
call or on any trunk that comes into the building.
The TCR is used when you need to ensure that you have the capability
of recording EVERY call for ANY user on the floor.
- Network Call Recorder –
NCR – Continuous recording for a set of dedicated users
on specific trunks. The NCR
sits between your switch and the outside network providing transparent
access to your call center from the network and offering the ability to
record every call to the agents on the dedicated trunks.
The NCR does not require any wiring at the agent workstation.
Playback Stations
Other systems provide only a limited number of playback stations.
With ComTek’s Voice Logging Systems you may have an unlimited
number of playback stations. You may play back recordings from any workstation with access
to your LAN, or from any telephone. All Logging systems are based on Windows NT
and Microsoft SQL Server. All Voice
is stored as WAV files; no proprietary storage formats to deal with.
All ComTek Voice Recording Systems may be activated from within your
applications via our API. We will
provide you with standard windows libraries that may be called from most
major development tools (including, Visual Basic and Visual C++).
For more information:
Click
here to download a Call
Logging information sheet in 'pdf' format.  
Click here for a
'pdf' reader. 
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