ComTek’s Total Call Recording System (TCR)
This system is designed with the capacity to provide call
logging for agents who need all of their calls logged all of the
time.
The TCR is ideal for applications such as: 
Recording calls for a Call Center verifying long distance
switches,
Recording transactions in financial institutions where all calls
must
be recorded for accuracy and verification
Agent Initiated Recording
Supervisor Break in monitoring
The TCR consists of five components:
The Supervisor Interface – Allows for scheduling of silent
monitoring by a supervisor of selected agents.
The API/Workstation Recording Interface – Allows the agent to
start and stop the recordings on demand from their workstation.
The API may be called from within YOUR applications, allowing for the
automatic start of recording from within your call scripts.
The Playback Interface – Allows for selection of all recordings
made by the system based on your criteria.
Any workstation with a SoundBlaster compatible sound card, and network access to
the recording storage location, may serve as a Playback workstation.
You may have as many Playback workstations as you require.
The Recorder – A Windows NT 4.0 server using industry standard
hardware and an optional Computer Telephony Interface (CTI) connection to your
switching platform. Both Digital
and Analog interfaces to the switch are supported.
Many switching platforms do not require a CTI Interface!
For Technical
Specifications, Click here
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